Effective Date: January 1, 2024
Important: These Terms and Conditions comply with Google Ads policies, Google Business policies, and applicable consumer protection laws. Please read carefully before using our services.
1. Acceptance of Terms
By accessing, browsing, or using the MotoJax website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please discontinue use of our website immediately.
2. Google Policy Compliance
MotoJax strictly adheres to Google's advertising and business policies:
- We provide accurate, truthful product information and pricing
- Our advertising practices comply with Google Ads editorial standards
- We maintain transparent business practices and clear contact information
- All product claims are substantiated and verifiable
- We do not engage in misleading or deceptive practices
- Our website provides a secure and trustworthy user experience
3. Product Information & Descriptions
We strive to provide accurate, detailed product descriptions, specifications, and pricing information. All product details, including materials, dimensions, colors, and features, are presented to the best of our knowledge. However, slight variations may occur due to manufacturing processes, display variations, or product updates. We reserve the right to correct any errors in product information or pricing.
4. Pricing & Payment Terms
All prices are displayed in USD and are subject to change without notice. Our pricing policy includes:
- All applicable taxes and fees will be clearly disclosed at checkout
- We accept major credit cards and secure payment methods
- Payment processing is handled by certified third-party processors
- Prices include full product warranties and customer support
- Special offers and discounts have clearly stated terms and expiration dates
5. Orders, Acceptance & Cancellation
Order placement constitutes an offer to purchase. All orders are subject to our acceptance and product availability. We reserve the right to refuse, cancel, or limit orders at our discretion, including orders that appear fraudulent or violate these terms. Order confirmation emails serve as acceptance. Customers may cancel orders within 2 hours of placement by contacting customer service.
6. Shipping & Delivery Policy
Our shipping policy ensures reliable delivery:
- Estimated shipping times are provided but not guaranteed due to carrier variables
- We ship to addresses within the United States
- Shipping costs are calculated based on weight, size, and destination
- Tracking information is provided for all shipments
- Risk of loss transfers to customer upon delivery confirmation
- Damaged or lost packages should be reported within 48 hours
7. Returns & Refund Policy
We offer a comprehensive return policy:
- 30-day return window from delivery date
- Products must be unused, undamaged, and in original packaging
- Returns for defective products include free return shipping
- Refunds are processed within 5-7 business days after inspection
- Custom or personalized items may not be returnable
- Return authorization required before shipping returns
8. Product Warranties & Quality Assurance
All MotoJax products come with manufacturer warranties covering defects in materials and workmanship. Warranty terms vary by product and are clearly stated at time of purchase. We stand behind the quality of our products and will work to resolve any legitimate quality concerns promptly and fairly.
9. User Conduct & Prohibited Activities
Users agree not to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit harmful, offensive, or illegal content
- Attempt to gain unauthorized access to our systems
- Engage in fraudulent or deceptive practices
- Interfere with website functionality or other users' experience
10. Intellectual Property Rights
All website content, including text, images, logos, and design elements, is protected by copyright, trademark, and other intellectual property laws. Users may not reproduce, distribute, or create derivative works without express written permission from MotoJax.
11. Privacy & Data Protection
We are committed to protecting your privacy and complying with applicable data protection laws including GDPR and CCPA. Our comprehensive Privacy Policy details how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices as described in our Privacy Policy.
12. Limitation of Liability
To the fullest extent permitted by law, MotoJax's liability is limited to the purchase price of products. We shall not be liable for indirect, incidental, special, consequential, or punitive damages. Some jurisdictions do not allow limitation of certain damages, so these limitations may not apply to you.
13. Indemnification
Users agree to indemnify and hold harmless MotoJax from any claims, damages, losses, or expenses arising from their use of our services, violation of these terms, or infringement of third-party rights.
14. Force Majeure
MotoJax shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or supplier issues.
15. Dispute Resolution
We encourage resolving disputes through direct communication. For formal disputes, we prefer mediation or arbitration before litigation. Any legal proceedings must be filed in the appropriate courts of California, and California law governs these terms.
16. Modifications to Terms
We may update these terms periodically to reflect changes in our business, legal requirements, or industry standards. Material changes will be posted prominently on our website with advance notice. Continued use after changes constitutes acceptance of new terms.
17. Severability
If any provision of these terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect. Invalid provisions will be replaced with valid provisions that most closely reflect the original intent.
18. Entire Agreement
These Terms and Conditions, together with our Privacy Policy and any additional agreements, constitute the entire agreement between you and MotoJax regarding use of our services.
19. Contact Information
For questions about these Terms and Conditions, please contact us:
- Email: legal@motojax.shop
- Phone: (661) 252-1487
- Mail: MotoJax Legal Department, 19223 Golden Valley Rd, Santa Clarita, CA 91387
- Business Hours: Monday-Friday, 9:00 AM - 5:00 PM PST
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.